Policies

Service provider information

The practice is run by Liubov Tserelunh, psychotherapist, working in Richmond and Putney, London, United Kingdom, and online. She works as an individual practitioner, not through a company.

She is an accredited member of UKCP and EAGT, a registered member of BACP, and a member of GPTI and of the National Association of Gestalt Therapists of Ukraine. Each registration can be checked through the links to those bodies at the foot of every page.

Sessions are held in English, Russian and Ukrainian. The way to reach her is the form on this site, or the Facebook and Instagram accounts linked in the footer.

Complaints procedure

If something in the work together does not sit right, saying so directly is usually the quickest way to put it right. If that does not settle it, a complaint can be taken to the professional body she is registered with — BACP and UKCP both publish a complaints procedure open to any client.

Privacy notice

Liubov Tserelunh, a psychotherapist practising in Richmond and Putney, London, United Kingdom, decides how the details sent through this website are used. In data protection law she is the controller.

You can reach her through the form on this site or through the Facebook and Instagram accounts linked in the footer.

what is collected

When you send the form, it carries:

• your name;
• your email address;
• your phone number or messenger, if you choose to give one;
• the message you write.

The form also asks the site which country your connection is coming from, so the phone field can start on the right dialling code. That answer is not stored. Your choice of language is remembered by your own browser and never leaves your device.

Like any website, this one is served through systems that keep short technical records — the address your request came from, the time and the page — to keep the site up and to block abuse.

why, and on what legal basis

The details you type are used for one purpose: to read your enquiry and reply to it. The legal basis is your consent, which you give by ticking the box next to the send button and can withdraw at any time.

The technical records described above are kept on the basis of legitimate interests — keeping the site available and secure.

who else sees it

Your message passes through a small number of companies acting on the practice’s behalf:

• Telegram — the enquiry is delivered to a private Telegram group that only the practice can read;
• Cloudflare — carries the request, checks it is not automated traffic and protects the site;
• the company hosting the website files.

Nothing is sold, shared for advertising, or passed to anyone else, unless the law requires it or there is a serious risk to someone’s safety.

where your details go

Telegram and Cloudflare operate outside the United Kingdom, so your message is stored on servers abroad. Both publish the safeguards they use for personal data coming from the UK and the European Economic Area.

how long it is kept

Enquiries stay in the private Telegram group for as long as they are needed to answer you and to follow up on what was discussed, and are deleted once that is done. If you ask for your enquiry to be deleted sooner, it will be.

Technical records kept by the hosting and by Cloudflare are short-lived and are removed on those companies’ own schedules.

your rights

Under UK data protection law you can ask to:

• see the details held about you;
• have anything wrong corrected;
• have your details deleted;
• restrict or object to how they are used;
• receive them in a portable form;
• withdraw your consent, at any time, without giving a reason.

To use any of these, write through the form on this site. Nothing is charged, and an answer follows within one month.

Complaints about your data

If something about the way your details were handled troubles you, please say so first — most things are settled quickly. You also have the right to complain to the Information Commissioner’s Office, the UK regulator: ico.org.uk, helpline 0303 123 1113.

Cookies and tracking

This site sets no cookies at all. There is no analytics, no advertising pixel, no social widget and no font, script or image loaded from another company — everything the page needs is served from this domain. Nothing therefore asks you to accept anything.

The only thing kept on your own device is the language you picked, so the site opens in it next time. It stays in your browser, is readable by no one else, and clearing your browsing data removes it.

Accessibility

The site is built to meet WCAG 2.1 level AA: every colour pair on it is measured for contrast, the whole page can be used from the keyboard, photographs carry text descriptions, and the animations stop for anyone whose device asks for reduced motion.

If something here is hard to use with the tools you rely on, please say so through the form — it will be fixed.

Using this website

The texts, photographs and design on this site belong to Liubov Tserelunh and may not be republished elsewhere without her permission. The wordmarks of the professional bodies belong to those bodies and appear here only to show membership.

Nothing on this site is therapy, medical advice or a diagnosis; it describes a service and how to ask about it. In an emergency, or if you are in danger, contact the emergency services or your GP rather than this form.

Changes to these policies

If this notice changes, the new version appears on this page and the date at the top changes with it.